This document sets out our terms and conditions when you purchase goods and services from us. It covers all bookings made in 2025 and 2026. 

You can find everything you need to know about us, You Meet in a Tavern Limited, and our products on our website.  

Buying event packages from us online, payment, cancellation, refunds. 

When you buy an event package from us you are agreeing that:

1. We only accept orders when we've checked them 

We contact you to confirm we've received your order and we accept it when we dispatch or supply the product.

2. When you buy a package ticket you have a cooling-off period to change your mind. 

Due to the nature of our events, there is no right to cancel (regulation 28(1)(h), The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).Which provides and exception to contracts for the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance.

What this means in simple terms is that because it would be difficult for us to resell any cancelled bookings, we do not have to offer cancellations or refund once a package ticket is purchased.

However, we choose to offer a one week cooling-off period. If you wish to cancel and request a refund within 7 days of your purchase being made online, we will process it for you. We may deduct any associated cost of issuing the refund, for example if your credit card provider charges us anything to process the refund, or if there are costs associated with the conversion of currency from your local currency into GBP.

3. When you buy a package ticket there is no right to cancel once the cooling-off period has expired.

After the 7 day cooling-off period has expired, you will not be able to cancel your package ticket.

4. If we have to cancel the event we will offer you a refund.

While you do not have a statutory right to cancellation for our event packages, you do have protections in place for if we should have to cancel the event. If this were to happen we would issue you a full refund for your purchase. However, our liability would be limited to the refund of the cost of the package. Therefore we recommend that you take out additional travel insurance for your costs in getting to our pickup location.

5. You can request to transfer the registration of your package to someone else.

This request will need to be made in writing to contact@youmeetinatavern.co.uk. Each transfer or registration is charged at £50 per person each time. 

6. You are responsible for arranging your own travel to the designated pick up and drop off point. 

Each of our event packages includes travel to and from a pickup point, which is usually the nearest major travel hub. We provide information on travel to our pickup point in our event brochures and in the materials we send after your booking.  For example, for our Manorbier event you will need to make your own way to Swansea, Wales, which is easily reached from international and regional airports and train lines. We can help you plan your travel to the pickup point as part of our complimentary support once you have purchased your package. If you have any question about travel, just get in touch at: contact@youmeetinatavern.co.uk

We will not offer a refund if you fail to take into account factors such as visa and/or travel requirements. 

Event liability. 

When you buy an event package from us you are agreeing that:

1. You Meet In A Tavern make no representations, guarantees or warranties as to the following: 

·         The subject or materials of the game sessions.
·         The venue or the equipment/staff of the venue.
·         Our third-party suppliers and vendors. 
·         Other guests.
·         Members of the public.   

2. You Meet In A Tavern are not responsible for any loss or damage caused by: 

·         The subject or materials of the game sessions.
·         The venue or the equipment/staff of the venue.
·         Our third-party suppliers and vendors. 
·         Other guests.
·         Members of the public. 

3. You Meet In A Tavern will provide transport from the pickup point to the venue and back: 

We will  contact you in advance of the event to confirm the specific pickup location, however the city/town in which the pickup location will be made available at the time the event goes live for booking. 

We will not provide any form of discount, compensation or other benefit to any guest who decides to take alternative transport. We request that all guests take the provided transport from the pickup location. 

4. We permit only guests who have booked a package to attend our event: 

Only those who are registered as a player guest or non-player guest may attend the event or visit the venue during the event.

5. Guests agree to comply with all lawful and reasonable requests from staff on topics relating to safety, legality and the efficient running of the event. 

6. You agree to indemnify You Meet In A Tavern and our staff for any damage or loss caused by other guests. 

7. You agree to indemnify You Meet In A Tavern and our staff for any damage or loss caused as a result in participating in any of the event activities. 

Event Etiquette. 

1. When you buy an event package from us you are agreeing that:

We will be capturing audio and video of the events for future use in our marketing and sale materials. We will aim to keep this process as unobtrusive as possible. By purchasing a ticket for one of our event packages you consent to our use of imagery, audio and video of yourself that we capture at the event.

All public areas (outside of bedrooms and bathrooms) shall be treated as public spaces for the purpose of filming and video. 

2. The allocation of Dungeon Master or Game Masters is done at our sole discretion. 

You will be informed at least one month in advance of the event who your Dungeon Master or Game Master is.  Assignment is at You Meet In A Tavern's sole discretion but we make every effort to ensure appropriate distribution of players on the basis of experience. 

3. When you buy an event package ticket you will need to give us some important information.

When purchasing your event package ticket, you will need to give us some basic information on your self such as your name, address and contact information. We will then use that information to get in touch with you to ask for some additional information such as, but not limited to:

·         Relevant medical information

·         Emergency contact information

·         Your dietary needs

·         Confirmation that you are able to enter the country the event is taking place in

·         Your plans to get to the pickup point.

4. When you buy an event package ticket we will send you some important information.

When purchasing your event package ticket, we will send you some important information about your package and the wider event.  This information may include, but is not limited to:

·         Detailed information on the pick-up and drop off.

·         Confirmation of your room booking if it is not expressly stated in purchase information.

·         A welcome pack with more information on the event

·         Information on your Game Master support package

5. You agree to abide by the following harassment and behaviour policy:

5.1. You will conduct yourself with courtesy and respect at all times. 
5.2. Disruptive behaviour will be cautioned and upon the third instance will be grounds for breach of contract, with the exception of expressly unwanted physical touching, which will be taken as an immediate breach. 

Examples of disruptive behaviour include: 

1. Refusing to comply with reasonable and lawful requests from staff

2. Any form of unwanted physical touching or sexual advances/comments

3. Use of drugs that are illegal in the jurisdiction of the event

4. Smoking or vaping any substance or product at the game table

5. Smoking or vaping any substance or product indoors or in other areas designated as non-smoking

6. Inebriation of any degree during a game session

7. High levels of inebriation at any point during the event

8. Refusing to comply with our 'NO REAL WORLD POLITICS' rule at the game table. 

6. In the event of disruptive behaviour or other behaviour that negatively impacts on the physical comfort and safety of our guests, staff and partners, we reserve the right to do the following: 

1. Require you to leave the table, room, campaign, event or venue without compensation. 

2. Compel you to leave the table, room, campaign, event or venue without compensation through physical removal if required in the interest of safeguarding our guests, staff and partners. 

Buying goods from us online and at events. 

1. We only accept orders when we've checked them

We contact you to confirm we've received your order and we accept it when we dispatch or supply the product.

2. Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

3. We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, such as natural disaster, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to request to end the contract and receive a refund for any products you have paid for in advance, but not received.

4. Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing, or its packaging may be slightly different.

5. You're responsible for making sure your measurements are accurate

If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct.

If you bought a product online, you have a legal right to change your mind

6. Your legal right to change your mind.

For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. This right does not extend to our event packages.

7. When you can't change your mind.

You can't change your mind about an order for:

·         digital products, after you have started to download or stream these;

·         goods that are made to your specifications or are clearly personalised; and

·         goods which become mixed inseparably with other items after their delivery.

8. The deadline for changing your mind.

If you change your mind about a product you must let us know no later than 14 days after:

·         the day we deliver your product, if it is goods, for example a piece of jewellery.

·         the day we confirm we have accepted your order, if it is for digital content for download or streaming, although you can't change your mind about digital content once we have started providing it.

9. How to let us know.

To let us know you want to change your mind, contact our via email at: contact@youmeetinatavern.co.uk

10. You have to return the product at your own cost.

If your product is goods, for example, a piece of jewellery, you have to return it to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods.

11. We reduce your refund if you have used or damaged a product.

If you handle the product in a way which would reduce the value of the goods we reduce your refund, to compensate us for its reduced value. 

12. When and how we refund you.

If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact us via contact@youmeetinatavern.co.uk. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. 

Summary of your key legal rights

If your product is goods, for example jewellery, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

·         Up to 30 days: if your goods are faulty, then you can get a refund. 

·         Up to six months: if your new goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. Second hand or resale goods will likely have a reasonable amount of wear and tear.

·         Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

·         If your digital content is faulty, you're entitled to a repair or a replacement.

·         If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

·         If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation

If your product is services, the Consumer Rights Act 2015 says:

·         You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

·         If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.

If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

We can change products and these terms:

13. Changes we can always make.

We can always change a product:

·         to reflect changes in relevant laws and regulatory requirements;

·         to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the product; and

·         to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

14. Changes we can only make if we give you notice and an option to terminate.

We can also make the following types of change to the product or these terms, but if we do so we'll notify you to give you the opportunity to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received:

We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

·         Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

·         Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.

·         Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

·         A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice which is available on our website.

You have several options for resolving disputes with us

15. Our complaints policy.

Our team can be contacted via: contact@youmeetinatavern.co.uk and we will do our best to resolve any problems you have with us or our products.

16. Resolving disputes without going to court.

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to contact@youmeetinatavern.co.uk, we do not charge you for making a complaint and if you're not satisfied with the outcome you can still go to court.

17. You can go to court. 

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

18. We can transfer our contract with you, so that a different organisation is responsible for supplying your product.

We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

19. You can only transfer your contract with us to someone else if we agree to this.

 We may not agree to the transfer of your contract. However, you can transfer our guarantee to a new owner of the product. We can require the new owner to prove you transferred the product to them.

20. Nobody else has any rights under this contract.

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

21. If a court invalidates some of this contract, the rest of it will still apply.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

22. Even if we delay in enforcing this contract, we can still enforce it later.

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.